Yahoo Finance Article on the Future of the Local Bike Shop Mar 8, 2018

“According to Watson, high prices in Australia has led to shops like Shifter Bikes in South Yarra, Victoria, to become completely retail-free. But, as Watson noted, the proprietor has a bike-whisperer reputation that can demand prices for services that others may not be able to.”

Continue reading at Yahoo Finance!

  • Keith Gibson

    Good article. The comment section is event better! There is definitely a place for online sales of items- but I support 2 local independent shops for any work, upgrades, repair, etc.

    • Actually enjoyed reading the comments there. Thanks for pointing it out!

    • I think some of my brain cells died reading the comments.

      • Some of them were really great though. ¯_(ツ)_/¯

  • Ted Barbeau

    I’m really glad you said this, John: “To be a bike shop and survive in the internet realm, you really have to engage with your customers and can’t be I’m-a-grumpy-mechanic-too-cool-to-talk-to-you [attitude],”

    I work behind a computer by day so I relish the opportunity to work on my bikes by night; I find it nothing short of cathartic. I also try to buy all/most of my gear used because there are so many usable bikes & parts (especially here in the Bay Area) that might otherwise end up in a landfill. As a result, I rarely turn to a bike shop for maintenance or new parts.

    In other words, I’m a bike shops least favorite customer and worst nightmare.

    That said, I’m always amazed at how uncomfortable and belittling it can be it to walk in to a bike shop with a question or a small parts need (I try to buy consumables at shops; Stans, tires, air canisters, brake pads, etc.). At the risk of sounding dramatic, I often leave a shop feeling like a second class cyclist.

    Again, I understand I’m the lowest value customer that walks in the door on any given day, but in order to survive in this incredibly competitive market, shops will have to adapt as this article outlines. It’s also incumbent upon cyclists like me to engage in any communities surrounding these shops as well.

  • dan scheie

    Happy to see 718 Cyclery mentioned in the article. Their Micro Tour events helped me dip my toes into bike camping and I’ve since gone back to their shop to purchase a new bike. Joe is a sweet guy and his personality really shines through with the events he does with the shop. Another shop in NYC that has adopted to destination model is Sun and Air. They already have a successful shop with King Kog, throwing in some good coffee and a place to hang out really makes it worth a visit!

  • Nick Erickson

    I love bike shops! But I don’t buy bikes there… EBay and Craigslist are just cheaper. Breaking bikes comes naturally and a good mechanic is a gift from above.

  • Dave Whiteway

    I work in a successful shop in Perth, Western Australia. Service is now key. Never discount labour, have the best mechanics, bike fitters and sales staff you can get your hands on. We now have a range of services from your traditional workshop to bike fitting, even learning to use clip in shoes and pedals. People come to bike shops for the people as much as the product these days. If your staff are switched on and engaged in the cycling community (group rides, racing etc) then you’ve got something you can fight back against online with.